Shipping Policy

Delivery Timeframe

We aim to process and ship your order as quickly as possible. Unless specified otherwise, most orders are processed and leave our warehouse within 1-2 business days after order confirmation.

    • Small and medium-sized packages are generally delivered within 3-7 business days (excluding weekends and holidays) from the date they leave our warehouse.

    • Orders containing multiple items may ship from different warehouses and may have separate tracking numbers.

Please note, while we make every effort to ensure timely delivery, we cannot be held responsible for orders that do not meet anticipated delivery dates.

Shipping & Delivery

We use trusted carriers like FedEx, DHL, USPS, and UPS Ground/Air to ensure fast and secure delivery.

    • Shipping methods may vary based on the type of product and shipping destination.

    • Once your order has been shipped, you will receive an email with the tracking number to monitor the delivery status in real time.

    • Some in-stock products ship within 1 business day, while others may require additional time due to factors like warehouse location, carrier availability, or unforeseen circumstances (e.g., border delays, pandemics, etc.).

Shipping Fee

We offer free shipping on all orders within the continental United States. This does not include shipments to Alaska or Hawaii.

  • Free Shipping: Enjoy free shipping on all orders over $100!
  • Flat Shipping Fee: For orders under $100, a standard shipping fee of $5 applies.
How It Works:
  1. Add your favorite dncxby car diffusers to your cart.
  2. Orders above $100 will automatically qualify for free shipping.
  3. For orders under $100, a $5 shipping fee will be added at checkout.

Experience luxury and convenience with dncxby, whether you’re treating yourself or selecting the perfect gift. Start shopping today!

Shipping to Alaska and Hawaii

At this time, we only ship to the contiguous United States and are unable to process orders for delivery to Alaska or Hawaii.

Damaged Shipments

Upon receiving your package, please inspect it carefully for any signs of damage, missing items, or incorrect products. While we take every precaution to prevent shipping damage, it may occasionally occur.

If you experience any of the following, please contact us immediately:

    1. A damaged item was delivered.
    2. An item is missing or incorrect.

    • Claims for damaged, missing, or incorrect parts must be reported within 30 business days of receipt.

    • We are not responsible for lost or stolen packages. Claims for such incidents must be filed directly with the shipping carrier.

Risk of Loss

The risk of loss and title for your purchase transfers to you when the carrier accepts the shipment from our warehouse.

    • If your shipment is not received within 2 full business days of the carrier’s estimated delivery date, please contact us immediately.

    • All claims must be made within 30 days of the shipment date.

Important Notes

    • Processing Time: In-stock items usually ship within 24-48 hours.

    • Undeliverable Addresses: We do not ship to P.O. Boxes, mailbox addresses, or APO/FPO addresses. Orders placed with such addresses may experience delays.

    • Non-Working Days: Orders are not processed or delivered on Saturdays, Sundays, or holidays.

Example Scenarios

    1. Holiday Impact
    2. Delivery Time Calculation
        • If your order has a delivery timeframe of 3-5 business days and leaves the warehouse on a Monday, counting starts on Tuesday (the first business day). Your order should arrive between Thursday and the following Monday, assuming no holidays.
        • If your order ships on a Friday and a holiday falls on Saturday, the next business day is Monday. Delivery will likely occur by Friday.

If you have any questions or concerns, feel free to reach out to us: