Refund and Returns Policy

Overview

At dncxby, we aim to provide exceptional customer service and a seamless shopping experience. If you encounter any issues with your purchase, we strive to make returns or exchanges as straightforward as possible. Please review our Return Policy carefully. Adhering to these guidelines ensures smooth processing of refunds, exchanges, or replacements.

Eligibility for Returns

 

    • We accept authorized returns within 30 calendar days from the date the product was received by the buyer or original recipient, unless otherwise stated at the time of purchase.

    • Returned items must be unused, in their original condition, and include all items, components, and packaging.

    • Products must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error.

Non-Returnable Items

The following items are not eligible for return:

 

    • Custom-made or personalized products.

    • Final-sale items (clearly indicated on the product page).

    • Products that have been used, partially installed, or modified.

    • Electrical parts that have been plugged in or unsealed for any reason.

Return Process

 

    1. Initiate a Return:
      Contact our Customer Support Team at info@dncxby.com with your order number, details of the item(s) you wish to return, and any supporting documentation (e.g., photos of damaged or incorrect items).

    1. Approval and Instructions:
      Upon approval, we will provide a Return Merchandise Authorization (RMA) form and the return address. Items returned without an authorized RMA form will not be accepted.

    1. Packaging and Shipping:
      Package the items securely in their original condition to avoid damage during transit. Customers are responsible for return shipping costs unless the return is due to a manufacturer defect or an error on our part.

Damaged or Incorrect Items

 

    • If your shipment includes damaged or incorrect items, please repackage them securely and contact us immediately. Provide pictures or videos of the issue for prompt assistance.

    • Claims for damaged or missing items must be made within 30 calendar days of delivery. We are not responsible for such claims made after this period or for lost or stolen packages.

Refund Processing

 

    • Refunds are typically processed within 24–72 business hours after our warehouse receives and inspects the returned items.

    • Refunds will be credited to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 5–7 business days for the credit to appear on your account.

Freight Charges

 

    • Return shipping costs are the responsibility of the customer unless the return is due to a manufacturer defect or our error.

    • For freight, LTL shipping, or international orders, shipping charges may be substantial and are non-refundable. Coordination of return shipping for such orders is the customer’s responsibility.

Cancellation Policy

 

    • Orders can be canceled if they have not been packed or shipped. Please contact our Customer Support Team promptly to request a cancellation.

    • If the order has already shipped, you may return it following the guidelines in this policy.

Additional Notes

 

    • All returns and exchanges must adhere to our Return Procedure, including a valid and signed RMA form.

    • Returns without prior authorization or proper packaging may be rejected.

    • In some cases, we may issue a refund or replacement without requiring the physical return of the item.

Contact Us

If you have questions or need further assistance, please reach out to us: