Warranty Policy

At dncxby, we are committed to providing top-quality products and unparalleled customer service. If product issues arise, our goal is to make the return, exchange, or repair process as simple and clear as possible. This Warranty Policy outlines the Terms and Conditions under which refunds, exchanges, repairs, or replacements are offered. Please read them carefully, as adherence to these terms is required to process your request.

Warranty Coverage

We provide a limited warranty for our car air fresheners covering manufacturing defects and functional issues for one year from the date of purchase. This warranty does not cover normal wear and tear, misuse, improper handling, or damages resulting from unauthorized modifications.

Return & Exchange Eligibility

  • Returns are accepted within 30 calendar days of receiving the product.

  • Products must be unused, undamaged, and in their original packaging, including all accessories and components.

  • Items altered, disassembled, or damaged due to incorrect usage or installation will not be eligible for return or exchange.

Steps to Request a Return or Warranty Service

  1. Contact Us

    • Email us at info@dncxby.com or use the contact form on our website.

    • Provide a detailed description of the issue, along with clear photos or videos of the product.

  2. Approval Process

    • Upon review, we will provide instructions for returning the product if deemed eligible.

    • A Return Merchandise Authorization (RMA) form will be required for all approved returns.

  3. Shipping Instructions

    • Pack the product securely in its original packaging to avoid damage during shipping.

    • Use the return address provided after approval. Do not ship items to the original shipping address.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

  • Products marked as “Non-Returnable” on the product page.

  • Custom or specially designed items.

  • Products damaged due to improper use or unauthorized modifications.

Refund Policy

  • Refunds are processed within 5-7 business days of receiving the returned item at our warehouse.

  • Refunds will be issued to the original payment method (e.g., Credit Card, PayPal).

  • Shipping fees are non-refundable unless the return is due to a manufacturer defect or our error.

Shipping Costs for Returns

  • Customers are responsible for return shipping fees unless the return is due to a product defect or shipping error.

  • For returns involving international shipping, fees will be adjusted based on carrier estimates.

Cancellation Policy

  • Orders may be canceled if they have not yet been shipped. Contact us immediately if you wish to cancel.

  • Once shipped, orders cannot be canceled but can be returned following our Return Policy.

Contact Us

For questions, concerns, or warranty requests, feel free to contact our customer support team:

Thank you for choosing dncxby! Your satisfaction is our priority.